Privacy policy

At Cozella, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit or make a purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect information including:

Name
Billing and shipping address
Email address
Phone number
Payment information necessary to complete your purchase
Order history
Device information, browser type, IP address, and general website usage data collected through cookies and analytics tools

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Provide customer support
Communicate with you regarding your orders
Improve our website, products, and customer experience
Detect and prevent fraudulent or unauthorized activity
Send marketing emails when permitted by applicable law and when you have chosen to receive them

Payment Information

Payments are processed using secure payment providers. We do not store your full payment card information on our servers.

We accept the following payment methods:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

All transactions are processed in USD (U.S. Dollars).

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Maintain essential website functionality
Support the shopping experience
Improve website performance
Analyze website traffic
Help provide a smoother checkout and shipping experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Analytics and Advertising

We use the following tools to better understand how visitors use our website and to improve our services:

Google Analytics
Meta Pixel

These tools may collect information such as pages visited, device information, browser type, and general usage patterns.

Email Marketing

We may send promotional emails about our products, offers, or updates when permitted by applicable law. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Transactional emails related to your orders or account may still be sent when necessary.

Sharing Your Information

We may share your information only with trusted service providers when necessary to operate our business, such as:

Payment processing providers
Shipping and delivery carriers
Website hosting and technology providers
Analytics service providers

We do not sell your personal information to third parties.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we work to safeguard your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Your Choices

You may contact us if you wish to:

Access your personal information
Request correction of inaccurate information
Request deletion of personal information, where applicable
Ask questions about how your information is used

We will respond to requests in accordance with applicable laws.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or website functionality. Any updates will become effective when the revised policy is published on this website.