Shipping policy

Thank you for shopping with Cozella. This Shipping Policy explains how we process and deliver orders placed through our website.

Shipping Destinations

We currently ship only within the United States.

At this time, we do not offer international shipping.

Order Processing

Processing Time: 1–3 business days
Business Days: Monday through Friday, excluding public holidays

Orders are processed after payment has been successfully verified. Processing times may be extended during periods of high order volume or due to unforeseen circumstances.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (New York Time).

Orders placed after the cut-off time will begin processing on the next business day.

Shipping Time

Once your order has been processed, the estimated delivery time is:

5–11 business days

Delivery estimates begin after order processing has been completed and are not guaranteed.

Shipping Cost

We offer Free Standard Shipping on all orders shipped within the United States.

There are no minimum purchase requirements to qualify for free standard shipping.

Shipping Carriers

Orders may be delivered by one of our trusted shipping partners, including:

USPS
UPS
FedEx
DHL
Other qualified delivery carriers, depending on destination and service availability

The shipping carrier is selected based on the most appropriate delivery option for your order.

Order Tracking

Once your order has been shipped, a shipping confirmation will be sent to the email address provided during checkout, including tracking information when available.

Delivery Information

Please ensure that your shipping address is complete and accurate before placing your order.

Cozella is not responsible for delivery delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Shipments

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including severe weather, carrier delays, holidays, or other unexpected events.

If your order is significantly delayed, please contact our customer support team, and we will assist you in tracking your shipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us promptly.

To help us investigate and process your request efficiently, please include:

Your order number
A description of the issue
Clear photographs of the package and item, if applicable
An uncut unboxing video clearly showing the product and the issue for damage-related claims

We will work with the shipping carrier to review the situation and provide an appropriate resolution where applicable.